当前位置：主页 > 屯昌 >

重庆森林

9部门发文激发下沉市场活力活跃县域消费_我的网站

hold

一 | (ECNS) -- Consumer associations across China handled 985,928 complaints in the first half of 2026, down 1.01% from a year earlier. Of these, resolving 567,926 cases, helping consumers recover 447 million yuan ($66.2 million), the China Consumers Association said Wednesday. Complaints involving AI customer service increased as businesses expanded its use in product inquiries, fee explanations, marketing and after-sales support. Consumers reported misleading promises, difficulty reaching human agents and inaccurate AI-generated information. Secondhand trading platforms also remained a major source of disputes, with complaints involving counterfeit or refurbished goods, missing accessories and undisclosed defects. Complaints about online lending and other consumer finance services remained high, particularly over automatic charges made without clear consent. Some consumers said they were repeatedly charged membership or value-added service fees they had not authorized. 。北京8月18日电（记者谢希瑶、王聿昊）记者18日从商务部获悉，商务部、国家发展改革委、财政部、人力资源社会保障部等9部门近日联合印发意见，系统部署激发下沉市场活力重点工作，指导各地因地制宜活跃县域消费。意见以充分发挥下沉市场在拓展内需增量空间、建设强大国内市场中的战略支撑作用，学习运用“千万工程”经验，分类施策优化消费渠道、丰富品牌供给、提升服务能力，因地制宜打造各具特色的消费场景，持续繁荣县域消费市场，更好满足人民群众多样化、品质化需求。意见提出活跃县域消费重点支持措施。一是支持县域消费渠道升级，加快存量商业设施更新，优化商业网点布局，完善商业服务配套，盘活闲置资源资产。二是推动县域商业业态创新和品牌打造，引导连锁企业加速下沉，促进本地品牌守正创新，因地制宜发展新兴业态。三是优化县域商品和服务供给，扩大优质优价商品供应，加快完善“一老一小”等服务业态，促进商农文旅体融合发展。四是进一步提升县域流通现代化水平，提高城乡流通网络效能，引导线上线下协同发展。五是增强消费保障能力，推动稳岗就业拓展增收途径，强化创业安居释放消费潜力。意见强化要素集成和营商环境建设。从财政资金、金融服务、用地支持等方面，强化政策保障，通过完善消费纠纷处理机制等措施，营造良好消费环境，推动资源要素、政策措施在下沉市场集聚，进一步活跃县域消费。据了解，下一步，商务部将会同有关部门加强统筹协调，细化落实举措，推动各项政策落地见效，为激发下沉市场活力提供良好发展环境，助力建设强大国内市场。